Microsoft announced that AI-generated themes in the new Outlook would be retired between mid- and late October. The change covers the new Outlook for Windows, the web, and Mac. Existing AI themes may remain applied, but once users switch to another theme they cannot select them again. Ordinary email service is not being discontinued. Reporting also discusses user reactions and other feature removals, but the specific internal reason for retiring AI themes and their usage figures were not confirmed.
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Microsoft plans to retire Outlook's AI themes
Existing themes may remain, but users will not be able to select them again after switching away.